Network Digital Communications (NDC) - The Digital Telecoms Specialists

Voice over IP has been an industry buzz work for a while now but what is it, and what does it mean for your business?

Benefits of Voice over IP (VoIP)

Voice over Internet Protocol, or VoIP, is the technology used to transmit voice conversations over an internal or external data network using IP packets (digital form); without loss in functionality, reliability or quality. This brings rise to a vast array of benefits. Most notably:

Cost: The major advantages is a reduction in cost.  One infrastructure carrying both data and voice, provided by one supplier, can be managed, maintained and upgraded much more efficiently than two separate networks for voice and data. Voice over IP also allows certain calls to be free of charge, particularly site to site calls.

One Office: Employees spread all over the country working from branch offices (or even their homes) can all be given extensions of a single number with the ability to route calls between themselves. Customers are unaware that employees aren't all in one central office location. This can aid the SME user to appear far larger and introduce call centre technologies such as calls triggering onscreen pop ups with customer details.

Incredible New features: VoIP allows businesses to access new features they may not have enjoyed before. Such as  video conferencing, Instant messaging and large conference calls.

Total Integration: (or "Convergence") VoIP systems  integrate your phones, voicemail, email, SMS, faxes and other communication tools.

Feedback/Monitoring: You can get better stats on phone usage, better monitor remote phone users' phone calls. This is a huge plus if you have or are considering using homeworkers.  

Future Proof:All major call carriers (BT, NTL, C&W, etc) are investing heavily in VoIP technologies with a view to replacing the current UK network with an IP based version.

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