A quick guide to how EZ Attendant can help you manage your calls

ez Attendant is a proprietary ‘in-skin’ Windows Operator Console (WOC). Combine the intelligence of your PC and the sophisticated call handling features of the IPECS Platform and be better equipped to manage your inbound calls.

Cost Effective

Low cost Windows Operator Console (WOC).

Improved Efficiency

Handle increased call volumes, more quickly and with the correct customer information.

Improved customer satisfaction

Customers get answered quickly and eciently transferred to their desired destination.

Personalised Service

Callers get answered by name based on information presented to the operator.

Efficient Message Handling

Internal Short Messaging Service (SMS) allows important messages to be sent to users, even if they are on the phone.

System Management

ez Attendant users can administer the system speed dials, ensuring that they are always up to date.

Busy Lamp Field

On-screen, graphical representation of user extension status, even when working on networked systems (Does require BLF Manager Software when networked).

Call Control

Make/receive calls, hold/un-hold calls, park/un-park calls, paging, transfer calls or initiate conference calls.

New Database Creation

Create individual local databases from scratch for customised contacts.

Import Databases

Use existing contact lists and share common data. (Access, Outlook, ACT, Goldmine & Excel)

Screen Pop

Preview incoming calls from local database contact list.

Print Address Book

For those who still enjoy hard copies of critical data

Wake Up calls

Set reminders for other users on the system.

Click & Call

Makes the call at the touch of a mouse.

Make hotdesking work for you

Hotdesking, sometimes known as location independent working, is a relatively new practice in the workplace. Workers do not have their own desks but can ‘desk-share’ any available space when required.

Hotdesking relies on the advanced LG-Ericsson systems, with intelligent technology needed to route telephone calls to the right person, no matter where they sit.

Hotdesking gives greatest benefit in a company where a lot of staff are out of the office most of the time. In this case, staff have no real need for a permanent space, and thus overheads and ongoing management costs can be reduced through implementing a hotdesking solution.

Hotdesking assists in job sharing and flexible working practices by allowing sta to share desk space and hardware resources, reducing initial and long term costs.

When one considers that the cost of providing oce space can, typically, be anything up to £7,000 per annum per employee - and even more in the centre of major cities - it is clear that the savings achieved can be substantial.

How LG-Ericsson hotdesking works

LG-Ericsson Hotdesking has been developed to be as user friendly as possible whilst retaining advanced features. Users of the Hotdesk facility simply log into a ‘Dummy Extension’ using a 16 or 24 Button keyset in the oce with their password.

All the users’ speed dials, exible buttons and settings are then automatically applied to the keyset by the system - true personalisation.

When a user leaves the desk the system can automatically log the user out and forward any incoming calls for the individual user to one of a number of locations - it may be their mobile phone, a speed dial, voicemail or a colleague. The desk and keyset are then availible for another person.

Another advantage of hotdesking is the ability to use LG-Ericsson IP handsets anywhere in the world as an extension. You can place an IP hard phone in a remote office, connected via a broadband connection, for employees to log into. This will then bring across all the user details and preferences - just like in-oce hotdesking.