State of the Art Technology for the Dynamic Business

ipLDK successfully merges LG-Ericsson’s advanced digital communication system architecture and the latest in VoIP technology and business productivity applications to provide an unsurpassed communication platform.

At the core of the ipLDK is LG-Ericsson’s advanced LDK architecture, which gives users access to a rich, robust array of voice communication features developed over years of R&D experience. The architecture is implemented in a highly exible and scalable system, aordable to small and mid-sized businesses.

Advanced Technologies

The ipLDK platform offers the latest in communication technology for the forward looking business. Advanced VoIP solutions mean that employees wishing to work from home can now be part of the officce, using an IP hardphone or computer based softphone. Calls will appear and be made as if you are sitting at your office desk, reducing employee travel time and increasing exibility of working hours, all at minimal cost.

Converged Communications Platform

If you need to be travelling away from the office, your GSM mobile phone can become a virtual extension of your phone system, receiving calls to your office via a direct dial number and allowing you to transfer callers to other extensions from your mobile phone. If you need records of telephone conversations for any reason, such as purchase orders, directions or legal
details, individual calls can be recorded and stored onto your PC in a format which can be emailed or simply led for future reference.

Modular and Scalable Design

Additional capacity can be easily added to your system so ipLDK is perfect for organisations that may expand in the future. Whichever system you choose, simply add additional system cards and cabinets where necessary to the IPLDK to accommodate new features, applications or additional capacity.

VoIP, DECT and CTI

Improved productivity, better customer service and competitive advantage can be achieved by implementing Voice over IP, Computer Telephony Integration(CTI) or DECT wireless solutions. In addition, the ipLDK’s open architecture supports Microsoft’s International standard, TAPI, interfacing with the widest range of applications available, allowing you to choose the most suitable for your business needs.

IP Hardphone and Softphone

Using your home Broadband or other IP based connection it is possible to register one of LG-Nortel’s IP Hardphones onto the office system and make and receive calls as if you are at your desk. Alternatively you can load IP softphone onto your PC and talk using a headset. This may require some additional equipment on your phone system.

Computer Telephony Integration (CTI)

The ipLDK Range has the ability to link to your computer systems, allowing your business to interact with the telephone system automatically. Each user can link their keyset with their computer oering productivity boosting tools such as on-screen click to dial, contact pop-ups and databse integrations. LG-Ericsson has approved a range of software solutions which are ipLDK compatible, the most tightly integrated being CyTrack Technologies.

Complete Contact Centre Solution

There are many built-in Call Centre features which are supplied as standard on the ipLDK such as hunt groups, supervisor roles and call monitoring. The ipLDK range is compatible with many Contact Centre software platforms which enable complex call routing, queuing, automated outbound dialling and agent presence monitoring.