ezAttendant - The PC Based Operator Console

Ez-Attendant gives your attendant powerful call handling and productivity enhancing tools. Using an Easy graphical user interface your attendant quickly embraces al of EZ-Attendants capabilities.

Easy to be an Attendant

EZ-Attendant enhances the handling of your valuable inbound business calls. With EZ-Attendant your busy receptionist can route calls with the click of a mouse or keyboard shortcut. The Presence window shows the status of all other system users, at a glance the attendant knows the state of a user with clear icons (idle, busy, DND, calls waiting, etc.) Real-time presence lets the attendant take alternate action; send the call to voice mail, or just click the station icon to transfer.

Flexible Call Handling

The attendant queue window displays the call waiting list along with queue times. Click to pick-up a call for further action, or drag and drop the call from the queue list to another station for handling. While on a call, the attendant can type the destination name or number to transfer the call quickly. If the user is busy, the attendant can send a short text message or, if conditions warrant, intrude on the user’s call to notify them of the important waiting call. Easily accessed features such as Paging and Call Park add to the flexible call handling capability.

IP Base Attendant

EZ-Attendant connects over your network to the system and synchronizes with the attendant’s telephone. No matter the geographic location of your attendant, EZ-Attendant synchronizes with the system to provide the attendant real-time system and user information over a TCP/IP connection. For high volume call handling, your system can support up to five (5) EZ-Attendant consoles and for networked environments, ez-Attendant can act as the centralized attendant for all the connected systems.

Directory Management

EZ-Attendant links with local and corporate contact databases for quick access to contact phone numbers. EZ-Attendant is compatible with Outlook, Access, Excel, ACT! and Goldmine formats. Include VIP callers in the database and when a call is received the callers contact information is displayed on the ez-Attendant console for VIP treatment. EZ-Attendant also displays shared Exchange schedules so atendants are aware of the latest group or shared schedules.

Even more Productivity Tools

EZ-Attendant can quickly locate other users and send important business text messages to any iPECS phone with a display including wireless DECT or WiFi handsets, as well as remote phones. Local language support displays prompts and text in any supported language so your attendant can be more productive no matter their native language. With EZ-Attendant, the attendant can perform basic admin functions for other users, assigning flexible buttons, alarm & wake-calls, and can define station groups.